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Network Operations Technician

ATLANTA, GA
Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.   Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Education:  High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience.  Associates Degree in related field preferred.  Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.  Industry certifications, related experience in the military and physical line or protocol experience is preferred.  Basic knowledge of UNIX operating system is a plus.  Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.  Position may require shift work based on days of the week or hours.  This positions hours are generally:  7am-3pm.

Skills Required: 

Data mining
Data visualization
Ability to integrate structured and unstructured data

Good to Excellent knowledge of 
SQL
Python
Visual Basic
Alteryx/IBM SPSS
Tableau Desktop & Server
Microstrategy
Oracle
Teradata
 
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