Field Op Technician III

Location: San Jose, CA
Date Posted: 10-18-2017
Field Operations Technician III is responsible for providing work leadership, guidance and training to a group of technicians within a specific area.  The candidates responsibilities include: diagnosing network problems in the field, solves complex work related problems, coordinate and review work assignments, address and resolve complex and/or escalated customer issues to the point of customer satisfaction, make recommendations regarding personnel development and departmental policies and procedures, conduct quality control inspections at customer locations.  Candidate must possess a High School diploma or equivalent. 5-10 years related work experience.

Working mainly in core wireline and wireless switches and data centers.  

 In-depth knowledge of wireline/wireless equipment installation and testing methods and procedures (MOPs).
 In-depth knowledge of operating principles of wireline, wireless and RF environments
 Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids.  
 Knowledge of telephony networks, include DS1, DS3, OC, and various IP networks
 Ability to identify all colors associated with telecommunications cable and equipment indicator lights. 
 Dexterity to connect and disconnect various sizes and types of electronic connectors.
 Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables
 Ability to work various shifts as dictated by project requirements. 
 Ability to accept project work in other locations outside of home market. 
 Ability to lift and carry a minimum of 50lbs independently and up to 90 lbs with assistance as necessary  
 Ability to climb ladders and steep staircases. 
 Ability to multi-task and maintain composure in stressful and demanding work environments.
 A valid driver's license is required. 
 Working knowledge of computer hardware/software fundamentals with skills and knowledge in Microsoft office product lines, Word, Excel, Power Point, and Outlook.
 Proven written and verbal communication and organizational skills

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